FAQs

1. What products does Colbee USA offer?

Colbee USA specializes in top-quality clay-based thin brick veneers and brick pavers, allowing for a timeless, authentic, and solid look that clay brick brings.

2. Where is Colbee USA located?

We are a Central Florida company, located in the beautiful city of Saint Cloud.

3. How can I contact Colbee USA?

For inquiries, please call us at (321) 946-3737 or visit our store at 1413 Hamlin Avenue, Suite 2, Saint Cloud, FL 34771.

4. How long does it take for my order to be processed?

Orders are typically processed within 1 or 2 business days.

5. How many boxes of Thin Brick can be shipped on one pallet?

For safety reasons, we ship 36 boxes of Thin Brick per pallet.

6. I would like to order a mixed pallet, how can I do this?

For custom orders and shipping quotes, please contact us directly at (321) 946-3737.

7. What is your return policy?

Returns are accepted within 30 days from the original purchase date, a fixed $25 per box re-stocking fee will be applied to all returns. Sample batch purchases are not refundable. However, if you decide to make a purchase after receiving your sample batch, we will apply the amount you spent on the sample purchase towards your next purchase of a box or pallet. Simply send us a message on our contact page and we will send you a discount certificate for your next purchase. Return shipping fees will not be refunded.

8. Can I pick up my order from your physical store location?

Yes, please call (321) 946-3737 to arrange the pick-up of your order at our store.

9. Do you offer installation of your products?

We do not offer installation of our product, if requested we can provide a list of local contractors that will be able to carry out the installation.

10. What material are your products made of?

Our masonry products are all clay-based.

11. What are the benefits of using clay masonry?

In addition to their natural beauty, clay-based building materials will stand the test of time. Clay masonry will not corrode, burn, rust, or rot. Also, naturally occurring clay colors will not fade when exposed to the elements.

12. Are Colbee USA products eco-friendly?

Yes, our products are crafted using sustainable practices and materials.

13. Can Colbee USA products be used for flooring and backsplashes?

Yes, our thin brick pavers and veneers are versatile and ideal for accent walls, flooring, backsplashes, and more.

14. How do I maintain Colbee USA products?

Our products are manufactured with high-quality materials to ensure longevity and minimal maintenance. For specific maintenance instructions, please refer to the product manual or contact our customer service.

15. Do you ship internationally?

For international orders and shipping quotes, please contact us directly at (321) 946-3737.

16. How can I get a quote for my project?

For quotes, please contact us directly at (321) 946-3737.

17. Are Colbee USA products durable?

Yes, our products are durable and long-lasting, manufactured with high-quality materials to ensure longevity.

18. Can Colbee USA products be used for commercial projects?

Yes, our products are suitable for both residential and commercial projects, allowing architects and designers to create stunning and resilient spaces.

19. Do you offer custom solutions?

For custom solutions, please contact us directly at (321) 946-3737.